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Shipping & Returns
Shipping Policy
All our pieces are made by hand to order, meaning each one is as unique as you!
We can only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.
In the very unlikely case of your piece arriving broken or faulty, you have 24 hours from the day of tracked delivery to let us know via email info@urbanitecreation.com or
WhatsApp us at https://wa.me/message/I336Q25MWFEFN1 (click on this WhatsApp link)
with a video of unboxing the shipment and we will deliver a replacement free of charge. without the video of unboxing we cannot replace or process the refund.
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We are very very strict with this instructions, if something is missing from these below instructions we will simply deny the replacement (take your time and unbox it carefully, or loose the money)
To claim replacement in case of any damage
Unboxing video should be clear i.e, video should include the footage right from where you started opening the packing till the end
Video should not have any pause in between or any kind of transitions happening
Video should be in normal speed, fast-forwards, time lapse are not valid to claim replacement
Every bit of the video must and should be with the sound (muting the video while unboxing doesn't works)
It's a fragile item so don't unbox on your lap or without any firm support (unbox on the floor while placing the package fully on ground not putting any pressure on the package)
The sign should be switched on immediately once taken from the package so that we can see if there are any wiring issues( this has to be included in the video as well)
Lastly as mentioned on the package, the item is fragile-handle carefully while unboxing i.e, holiding the package vertically while unboxing, thumping it down, taking support on the package while unboxing will reduce your chances of getting a replacement
Based on the above and some inexplicable factors It is completely our team decision finally to decide whether the video passed our quality check
If you need any more help whatsoever, please don't hesitate to contact our team via email at info@urbanitecreation.com
Thanks!
Return & Exchange Policy
After your order is complete, it takes us 3-4 business days to process your order and get it ready for the shipping center.All orders are made by hand and only after we receive orders from our customers in our production facility with the upmost of care and attention to detail. We take 3-4 days to make this sign and ship it in a four layer packaging assuring you no damage during shipping.
We don't hold any stock in our production facility and make the products only after we receive orders (This is one of main reasons why we don't accept COD on our products)
Due to extremely high demand recently, there is a slight waiting list right now - we treat all orders first come first served, so right now hand made custom production time averages 3-4 days after payment. We never rush production as each piece is kept to the highest standard. You will always be kept updated on your piece throughout this time frame.
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Please also be aware that many shipping carriers are experiencing delays due to COVID-19, and regardless of shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure fastest possible production and delivery. Shipping times refer to time in transit after the piece
completes production and leaves our factory - Once your piece ships, you will receive a tracking number
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